Globe Telecom is firming up its commitment to deliver superior customer experience across the country as it has converted approximately 50 percent of its total store channel nationwide to full-service concept stores and will continue to open more Concept Stores in strategic locations this year all over the country.
Globe consumer sales head Ramon Matriano said they aim to please customers and address even their special needs and concerns.
“We will continue to expand our Concept Store to more areas in the country as we continue to hone and develop highly-engaged, professional and competent store personnel as well as make constant improvements in our stores to provide the best possible customer experience,” he said.
Globe said it is the first telecommunications company to transform its stores from utilitarian payment and transaction centers to a one-stop shop that showcases the latest gadgets and consumer mobile technologies.
Inspired by cutting-edge retail concepts from some of the world’s biggest telecom and retail companies, the Globe Concept Store offers not only a combined superior customer and after-sales support but world-class shopping experience as well.
The blueprint Globe pioneered set the model for the retail concept now being implemented by other telcos in the country.
Last year, Globe opened retail concept stores at Trinoma, Gateway Mall, SM City Taytay, Eastwood Mall, Robinson’s Galleria, SM City Novaliches, SM City Marikina, SM City Masigan, Araneta Square, Sta. Lucia East Grand Mall, Shangri-La Plaza, Market Market, SM Megamall, SM Mall of Asia, Robinsons Place Manila, SM City Manila, SM City Sucat and Festival Supermall in Metro Manila: SM City Calamba, SM City San Pablo, SM City Lipa, SM City Bacoor, SM City Batangas, SM City Dasmariñas, Waltermart Tanauan, Solenad Nuvali, SM City Legaspi, SM City Naga, SM City Lucena, SM City Baguio, SM City Tuguegarao, Santiago City (Isabela), SM City Marilao, SM City Pampanga, SM City Clark, Waltermart Plaridel, Waltermart Sta. Maria, Balanga, Graceland Malolos and San Jose, Nueva Ecija in Luzon; as well as at the SM City Bacolod, SM City Delgado, SM City Iloilo, Elizabeth Mall, Toledo (Cebu), Dumaguete City, Iligan Gaisano Mall, Davao Gaisano Mall, SM City Davao, Robinsons Cagayan de Oro and Abreeza Mall (Davao) in the Visayas and Mindanao. Danessa O. Rivera
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